Web.Enrol Islington Adult Community Learning

Customer Service for Work

We will look at: Why Customer Service matters to businesses and organisations; How to communicate effectively and identify customer needs and create a good first impression; Update your knowledge on Maintaining Confidentiality and Equality and Diversity legislation; and How to deal with complaints.

course code: FFWSUVA2551

Availability: This course is currently full, but you can still make an application (or enquiry) by clicking on the button below and then 'make an application'. You will then join a queue and be informed if and when a space becomes available.
Start: 05 Jun 2026 (Summer)
Weeks: 5 weeks
Times: Friday 10:00-12:00
where: Voluntary Action Islington (VAI) Google map
fees: free

Employment Support

Get help writing your CV, searching for jobs, filling in application forms and interview tips. You can also get information on courses to help you improve your skills and your chances of gaining employment. THE TUTOR WILL CONTACT YOU AS THIS IS RUN ON APPOINTMENT BASIS ONLY.

course code: FFWSUAZ2545

Availability: This course is full, but you can apply to join the queue for a place if one becomes available on this or a similar course.
Times and Dates: By appointment only on Tuesdays, 21 April to 7 July 2026, between 9.30am and 12.30pm.
where: Arsenal Hub Google map
fees: free

Empower You: Confidence Unlocked. Developing Personal Confidence and Self Awareness Level 1 Award

We will explore and understand the reasons for feeling confident or unsure of themselves, how to participate more effectively in social situations and manage stress, and how to set goals that increase their self-confidence.

course code: FFWSUAZ2537

Availability: This course requires you to follow an application process.
Start: 22 Apr 2026 (Summer)
Weeks: 11 weeks
Times: Wednesday 13:30-16:30
where: Arsenal Hub Google map
fees: free

Food Safety in Catering - L2

The Level 2 Food Safety and Hygiene for Catering course will benefit anyone working in a catering or food processing environment, from individuals to multiple staff members. It allows every catering business, regardless of size, to provide all of its staff with essential and compliant training.

course code: FFWSUAZ2543

Availability: This course is currently full, but you can still make an application (or enquiry) by clicking on the button below and then 'make an application'. You will then join a queue and be informed if and when a space becomes available.
Start: 03 Jun 2026 (Summer)
Weeks: 5 weeks
Times: Wednesday 09:30-12:00
where: Arsenal Hub Google map
fees: free

IAG Drops-ins Barnsbury JCP

Get help writing your CV, searching for jobs, filling in application forms and interview tips. You can also get information on courses to help you improve your skills and your chances of gaining employment.

course code: FFWSUJCPB2546

Availability: This course requires you to follow an application process.
Start: 22 Apr 2026 (Summer)
Weeks: 11 weeks
Times: Wednesday 10:00-12:00
where: Barnsbury JCP
fees: free

Introduction to Market Trading

Find out how to set up your own market stall or planning for events. You will learner about the realities of setting up a business, running your market stall and selling your products.

course code: FFWSULP2548

Availability: This course is currently full, but you can still make an application (or enquiry) by clicking on the button below and then 'make an application'. You will then join a queue and be informed if and when a space becomes available.
Start: 04 Jun 2026 (Summer)
Weeks: 6 weeks
Times: Thursday 13:30-16:00
where: Light Project Pro International Google map
fees: free

Introduction to Working in Admin.

This course covers a range of duties and procedures when working in an office environment. The course will include improving your office-related skills and how to search for jobs effectively. After successful completion, you will receive an Award in Business Admin. and also Job Seeking Skills.

course code: FFWSUAZ2541

Availability: This course is currently full, but you can still make an application (or enquiry) by clicking on the button below and then 'make an application'. You will then join a queue and be informed if and when a space becomes available.
Start: 01 May 2026 (Summer)
Weeks: 10 weeks
Times: Friday 09:30-12:30
where: Arsenal Hub Google map
fees: free

L2 Customer Service

Build on your customer service skills in communicating with customers, dealing with policies and procedures, handling difficult situations and working with others. If you have completed Level 1 or already have plenty of experience in customer service, you may benefit from this qualification.

course code: FFWSUAZ2538

Availability: This course requires you to follow an application process.
Start: 23 Apr 2026 (Summer)
Weeks: 11 weeks
Times: Thursday 13:30-16:30
where: Arsenal Hub Google map
fees: free

Plan your Success with our Information Advice and Guidance - one to one

Get impartial one to one information advice and guidance from a qualified advisor to help you move forward into work or further training. Sessions are by appointment only contact Alison on 07808 879044 or email alison.moore@islington.gov.uk

course code: FFWSUFS2540

Availability: This course is currently full, but you can still make an application (or enquiry) by clicking on the button below and then 'make an application'. You will then join a queue and be informed if and when a space becomes available.
Times and Dates: By appointment only on Wednesdays 9.30am to 12pm or Fridays 1pm to 4pm, 22 April to 10 July 2026.
where: 1st Steps Learning Centre Google map
fees: free

Stand Out CV Secrets; Write an Effective CV

This covers the important details to include in writing a comprehensive and skills-based CV to help get the job you want.

course code: FFWSUAZ2539

Availability: This course requires you to follow an application process.
Start: 23 Apr 2026 (Summer)
Weeks: 11 weeks
Times: Thursday 09:30-12:30
where: Arsenal Hub Google map
fees: free

Courses

Foundations for Work