Customer Service for Work

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Course code: FFWSPVA2624

We will look at: Why Customer Service matters to businesses and organisations; How to communicate effectively and identify customer needs and create a good first impression; Update your knowledge on Maintaining Confidentiality and Equality and Diversity legislation; and How to deal with complaints.

when
From 06 Nov 2026 to 04 Dec 2026
Friday 10:00-12:00  5 weeks
Date
06 Nov 2026
Time
10:00 to 12:00
Date
13 Nov 2026
Time
10:00 to 12:00
Date
20 Nov 2026
Time
10:00 to 12:00
Date
27 Nov 2026
Time
10:00 to 12:00
Date
04 Dec 2026
Time
10:00 to 12:00
where
location to be advised
fees

free

What is the course about?

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What can I expect to go on to after this course?

<p><span style="font-size:12pt"><span style="font-family:Aptos,sans-serif"><span style="font-size:10.0pt"><span style="font-family:&#34;Arial&#34;,sans-serif">By the end of the course, you’ll feel more confident and equipped to take the next step in your career journey.</span></span></span></span></p>