Courses

Foundations for Work

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Discover your potential and thrive in today’s fast-paced world. Whether you want to develop your personal skills, boost your employability or start a new career, we have the perfect course to help you succeed.

at Arsenal Hub

Customer Service Level 1

This level 1 course will help you to understand the benefits of good customer service and how to interact with customers professionally and effectively. On successful completion of this course learners will achieve a Level 1 Award in Customer Service.

course code: FFWAUAZ2511

Availability: This course requires you to follow an application process.
Start: 18 Sep 2025 (Autumn)
Weeks: 11 weeks
Times: Thu 13:00-16:00
where: Arsenal Hub Google map
fees: free

Employment Support

Get help writing your CV, searching for jobs, filling in application forms and interview tips. You can also get information on courses to help you improve your skills and your chances of gaining employment. THE TUTOR WILL CONTACT YOU AS THIS IS RUN ON APPOINTMENT BASIS ONLY.

course code: FFWAUAZ2513

Availability: This course requires you to follow an application process.
Start: 19 Sep 2025 (Autumn)
Weeks: 11 weeks
Times: Fri 09:30-12:30
where: Arsenal Hub Google map
fees: free

Introduction to Market Trading and Events Planning

Find out how to set up your own market stall or planning for events. You will learner about the realities of setting up a business, running your market stall and selling your products.

course code: FFWAUAZ2514

Availability: This course requires you to follow an application process.
Start: 05 Nov 2025 (Autumn)
Weeks: 6 weeks
Times: Wed 10:00-13:00
where: Arsenal Hub Google map
fees: free

Introduction to Support Work in Schools

This is the perfect place to start to prepare for the full level 2 qualification. You will clarify the expectation of learning at level 2; build confidence and essential knowledge before progressing and decide with your tutor if the full Level 2 course is right for you.

course code: FFWAUAZ2503

Availability: This course requires you to follow an application process.
Start: 15 Sep 2025 (Autumn)
Weeks: 4 weeks
Times: Mon 09:30-12:30
where: Arsenal Hub Google map
fees: free

L1 Empower You; Confidence Unlocked

We will explore and understand the reasons for feeling confident or unsure of themselves, how to participate more effectively in social situations and manage stress, and how to set goals that increase their self-confidence.

course code: FFWAUAZ2508

Availability: This course requires you to follow an application process.
Start: 17 Sep 2025 (Autumn)
Weeks: 11 weeks
Times: Wed 13:30-16:30
where: Arsenal Hub Google map
fees: free

Level 2 Information, Advice and Guidance

Studying this course will provide an in-depth understanding of the key areas associated with giving effective IAG. Knowledge and skills learnt will include signposting, referrals, record keeping, confidentiality and communication/listening techniques.

course code: FFWAYAZ2509

Availability: This course requires you to follow an application process.
Start: 16 Sep 2025 (Autumn)
Weeks: 11 weeks
Times: Tue 13:00-16:00
where: Arsenal Hub Google map
fees: free

Level 2 Support Work in Schools

This course equips you with the essential knowledge and practical skills to: Earn a recognised teaching assistant qualification; Access employment opportunities in primary and secondary schools; Build a strong foundation for a future in education and support roles.

course code: FFWAYAZ2504

Availability: This course requires you to follow an application process.
Start: 13 Oct 2025 (Autumn)
Weeks: 22 weeks
Times: Mon 09:30-15:00
where: Arsenal Hub Google map
fees: free

Stand Out CV Secrets; Write an Effective CV

This covers the important details to include in writing a comprehensive and skills-based CV to help get the job you want.

course code: FFWAUAZ2512

Availability: This course requires you to follow an application process.
Start: 18 Sep 2025 (Autumn)
Weeks: 11 weeks
Times: Thu 10:00-12:00
where: Arsenal Hub Google map
fees: free