Courses

Foundations for Work

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Discover your potential and thrive in today’s fast-paced world. Whether you want to develop your personal skills, boost your employability or start a new career, we have the perfect course to help you succeed.You can applyregister online or come to 1st Steps Learning Centre, 2nd Floor, Central Library, 2 Fieldway Crescent. N5 1PF for registration and initial assessment on Mondays (during school term) at 1pm.

at Voluntary Action Islington (VAI)

Customer Service for Work

We will look at: Why Customer Service matters to businesses and organisations; How to communicate effectively and identify customer needs and create a good first impression; Update your knowledge on Maintaining Confidentiality and Equality and Diversity legislation; and How to deal with complaints.

course code: FFWSPVA2624

Availability: This course requires you to follow an application process.
Start: 06 Nov 2026 (Autumn)
Weeks: 5 weeks
Times: Friday 10:00-12:00
where: Voluntary Action Islington (VAI) Google map
fees: free

Empower You; Confidence Unlocked

We will explore and understand the reasons for feeling confident or unsure of themselves, how to participate more effectively in social situations and manage stress, and how to set goals that increase their self-confidence.

course code: FFWAUVA2623

Availability: This course requires you to follow an application process.
Start: 25 Sep 2026 (Autumn)
Weeks: 5 weeks
Times: Friday 10:00-12:00
where: Voluntary Action Islington (VAI) Google map
fees: free