Administration Skills on-line learning
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Course code: NE1454F
A 22-hour Auto-assessed course for learners who want improve their knowledge of the legislation relevant to Administration and Customer Service roles
when
Start your course at any point and you can study anytime and anywhere.
where
Online learning
Poole
BH15 1SY
fees
Fees and concessions
total fee for this course: £84.00.
the full tuition fee for this course: £84.00 (concessions free) .
What the course is about
<p>A structured, interactive, virtual, auto-assessed course that provides skills, knowledge and understanding in a number of subjects including the principles of customer service, information management legislation and your responsibilities, working in an Administrative role.</p>
<p>Key Information</p>
<p>This course will include:</p>
<ul>
<li>Preparing to Deliver Excellent Customer Service</li>
<li>Sustainability in Business Administration and Digital Careers</li>
<li>General Data Protection Regulations</li>
<li>Display Screen Risk Assessments</li>
</ul>
<p>This course supports you to prepare for job roles that require skills and knowledge of customer service.</p>
<p>Each learner will work at their own speed but will be supported by the Employability and Progression Officer, Nicky Ellison, <a href="mailto:nellison@salbcp.com">nellison@salbcp.com</a> if required.</p>
<p>You will receive an e-certificate of achievement on completion of all the assessments.</p>
<p>There will also be an opportunity to explore further CPD opportunities at Skills and Learning by visiting our website: <a href="https://www.skillsandlearningace.com/">https://www.skillsandlearningace.com/</a></p>
<p>This course is subsidised by Government funding so you should aim to attend the whole course.</p>
Pre-course information session or interview
<p>Learners need to be able to use a computer, you will be asked to complete a Learning Agreement prior to the course.</p>
Assessment of progress, tests, exams
<p>There are assessments to complete on this course which will be marked automatically. You must complete and pass all assessments in order to receive your certificate.</p>
Who the course is for / Previous experience, knowledge or qualifications
<p>This course is for anyone who wants to improve their knowledge of administration, data management and customer service.</p>
<p>You should have an interest in your own potential and aspirations. You will need to be prepared to take and complete all activities and assessments on the cours course may be of particular help to you if you are thinking of changing your career direction towards an administrative or digital career.</p>
Materials and costs
<p>You will need access to a PC, Laptop or Tablet and the internet.</p>