Accessibility statement

This statement applies to content published on the website www.webenrol.com/camden.

This website is developed by Monterpoint Technologies Limited on behalf of the London Borough of Camden. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability. You can also find help with exploring accessibility settings on your device at www.camden.gov.uk/accessibility

 

How accessible this website is

We know some parts of this website are not fully accessible:

• Some page titles are not fully descriptive
• Inadequate use and structure of some headings and labels
• Inadequate alternative text for images
• Some interactive elements not keyboard accessible
• Some elements difficult to determine by a screen reader
• Course information PDF is not fully accessible

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille call us on 020 7974 4444.

If you are D/deaf or hard of hearing you can call us for free, 24 hours a day using SignVideo.

For additional contact details, visit our contact us page. You can also contact a staff member from the Adult Community Learning team directly for support with this website at our enrolment sessions or in the classroom.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

The London Borough of Camden is committed to making this website accessible, in accordance with the Public Sector Bodies (websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (WCAG) AA standard, due to ‘the non-compliances’ listed below:

• Page titles not fully descriptive
• A lack of headings for identifying sections of pages
• A poor use of heading levels for describing page structure
• Elements inaccessible by keyboard
• Places where keyboard focus is relinquished
• Instances of garbled / unparsable text
• Erroneous and confusing labelling of form elements
• Input errors not programmatically determinable
• Inadequate alternative text
• Lack of list markup for groups of related elements
• Course information PDF is not fully accessible

 

Non-accessible content

The content listed are high priority issues and are non-accessible for the following reasons:

Undescriptive title

Page titles are not sufficiently descriptive.

WCAG 2.1 violation(s): 2.4.2 Page Titled

Occurrences: Homepage, account, courses, venues

Lack of headings

There are pages where no headings are used to label sections of content.

WCAG 2.1 violation(s): 2.4.10 Section Headings, 1.3.1 Info and Relationships

Occurrences: Homepage, “You are not signed in” page

Poor heading structure

Heading levels are frequently skipped, making the document structure illogical.

WCAG 2.1 violation(s): 1.3.1 Info and Relationships

Occurrences: Course application form, course application status, password reset, search results

Headings not determinable

Some text is used as a heading but does not use the appropriate heading HTML

WCAG 2.1 violation(s): 1.3.1 Info and Relationships

Occurrences: Account

Interactive elements not keyboard accessible

It is not possible to focus and activate certain interactive elements.

WCAG 2.1 violation(s): 2.1.1 Keyboard

Occurrences: Sign in, password reset, course application

Missing and broken input labels

Some inputs have the wrong labels (are labelled by the wrong elements). Some radio button groups do not have programmatically determinable group labels (legend elements).

WCAG 2.1 violation(s): 3.3.3 Error Suggestion 4.1.2 Name, Role, Value

Occurrences: Password reset, course application

Input invalidity not determinable

Input invalid status and error suggestions not determinable by screen reader.

WCAG 2.1 violation(s): 3.3.3 Error Suggestion 4.1.2 Name, Role, Value

Occurrences: Course application, create an account

 

What we’re doing to improve accessibility

The accessibility issues have been reported to our supplier Monterpoint Technologies Limited and we are working to resolve all issues. The fixes are currently being tested in the beta version of the website and we expect these to go live in June 2025.

 

Preparation of this accessibility statement

This statement was prepared on 16/05/2024. It was last reviewed on 19/07/2024.

This website was last tested on 02/05/2024 against the WCAG 2.1 or 2.2 AA standard. The test was done by an independent expert commissioned by the London Borough of Camden.