Preparing to Work in Customer Service
This course is available but you cannot enrol online. Please email us at thelearningplace@portsmouthcc.gov.uk if you wish to enrol and someone will be in contact.
Course code: 12791
This course is designed to equip participants with the essential skills and knowledge needed to excel in customer service roles.
- when
-
From 15 Apr 2026
to 06 May 2026
Wednesday 09:30-12:00 4 weeks- Date
- 15 Apr 2026
- Time
- 09:30 to 12:00
- Date
- 22 Apr 2026
- Time
- 09:30 to 12:00
- Date
- 29 Apr 2026
- Time
- 09:30 to 12:00
- Date
- 06 May 2026
- Time
- 09:30 to 12:00
6 Derby Road
North End
Portsmouth
PO2 8HH
free
- who
-
Community Learning, Portsmouth City Council
TheLearningPlace@portsmouthcc.gov.uk
023 9262 1860
The Learning Place is a fully equipped Community Learning environment provided as part of Portsmouth City Council's commitment to lifelong learning. It features: * 9 fully accessible, high quality teaching and learning spaces; * Courtyard and garden areas; * Reception and staff resource area; * Full disabled access.
What the course is about
<p>This course is designed to equip participants with the essential skills, knowledge, and confidence needed to excel in a wide range of customer service roles. Through practical activities and real-world scenarios, learners will develop effective communication techniques, problem-solving strategies, and a strong understanding of how to deliver positive customer experiences. </p>
Previous experience, knowledge or qualifications you need to do this course
<p>None</p>
What you need to bring with you
<p>Please bring your photo ID and National Insurance Number. </p>
<p>You might find it useful to have a notebook and pen with you.</p>
After this course you may like to...
<p>Enrol on another course to help boost your employability skills. </p>