Multiply: Customer Service and Communication Skills

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Course code: 24784

when

Dates

From 08 May 2024
Wed 11:30-13:30

One day

where

Hatfield Tec

fees

Fees and concessions

free

who

Direct Delivery

What is this course about?

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Understanding the definition of Customer Service and the key skills required (CPPPC) to help deliver a positive customer experience;</span></span></span></p>

<ul>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Communicative</span></span></span></li>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Persuasive</span></span></span></li>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Polite</span></span></span></li>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Patient</span></span></span></li>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Conscientious</span></span></span></li>
</ul>

<p> </p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Emphasis on clear communications;</span></span></span></p>

<ul>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Active listening</span></span></span></li>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Body Language</span></span></span></li>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Understanding the customer’s perspective</span></span></span></li>
<li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Empathy</span></span></span></li>
</ul>

Who is the course for?

<p><span style="font-size:10.0pt"><span style="font-family:"Source Sans Pro",sans-serif">Employees who work face to face with customers and/or the public or colleagues on a regular basis.</span></span></p>

Any previous experience/qualifications you need to do the course

<p><span style="font-size:10.0pt"><span style="font-family:"Source Sans Pro",sans-serif">A basic level of conversational and written English is required.</span></span></p>

What you need to bring with you

<p><span style="font-size:10.0pt"><span style="font-family:"Source Sans Pro",sans-serif">n/a</span></span></p>

How you will be assessed

<p><span style="font-size:10.0pt"><span style="font-family:"Source Sans Pro",sans-serif">Through questions and answers and the completion of the learner reflection form.</span></span></p>