Multiply Customer Service and Communication Skills

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Course code: 25743

when: From 15 Jan 2025
Wed 10:00-12:30One day

where

Maylands Business Centre

Redbourne Road

Hemel Hempstead
HP2 7ES

fees

free

who: Direct Delivery

What is this course about?

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Understanding the definition of Customer Service and the key skills required CPPPC to help deliver a positive customer experience</span></span></span></p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Communicative</span></span></span></p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Persuasive</span></span></span></p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Polite</span></span></span></p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Patient</span></span></span></p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Conscientious</span></span></span></p>

<p> </p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Emphasis on clear communications</span></span></span></p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Active listening</span></span></span></p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Body Language</span></span></span></p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Understanding the customer’s perspective</span></span></span></p>

<p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.0pt">Empathy</span></span></span></p>

Who is the course for?

<p><span style="font-size:10.0pt"><span style="font-family:"Source Sans Pro",sans-serif">Employees who work face to face with customers and/or the public or colleagues on a regular basis.</span></span></p>

Any previous experience/qualifications you need to do the course

<p><span style="font-size:10.0pt"><span style="font-family:"Source Sans Pro",sans-serif">A basic level of conversational and written English is required.</span></span></p>

What you need to bring with you

<p><span style="font-family:Source Sans Pro, sans-serif"><span style="font-size:13.3333px">NA</span></span></p>

How you will be assessed

<p><span style="font-size:10.0pt"><span style="font-family:"Source Sans Pro",sans-serif">Through questions and answers and the completion of the learner reflection form.</span></span></p>

How much studying will I need to do outside the lesson?

<p>NA</p>

The next steps....

<p><span style="font-size:10.0pt"><span style="font-family:"Source Sans Pro",sans-serif">Other courses focusing on key work skills.</span></span></p>