- If we have to cancel your course your fees will be refunded in full. We are unable to reimburse the cost of materials you may have bought for the course.
- If you cancel your course booking a week (7 days) or more before the start date we will refund your fees minus an admin charge of 20%.
- If you cancel with less than a week (7 days) before the start date or after the course has started, we will not be able to refund your fees.
- Transfers will incur a fee of 10% and must be requested 7 days or more before the start of a course unless you are transferring to another course because your original course was cancelled.
- We are not able to offer refunds due to sickness or ill health.
If you are due a refund you must contact the office within 3 months of the course to arrange payment as we do not keep card details.
When attending an online course, it is a learner’s responsibility to ensure they have adequate internet access before the start of a course. Refunds will not be given for technical failure of a learner’s home computer or their internet access.