Basic Computer Skills

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">Lacking confidence in your computer skills? This course will help you get to grips with using the Internet, emails and create simple documents. Suitable for beginners or those who wish to refresh their basic skills. </span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">An ideal introduction for beginners or confidence boost for those wanting to refresh their basic Internet and email skills. </span></span></span></p>

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<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">Please not that this course will take place in our computer room which is situated on the 1st floor. We have a standard chair lift, but unfortunately at the moment the building is not fully accessible.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">Yes – at session 2, but no later.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">Suitable for beginners or those wanting to refresh their basic computer skills.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="background-color:white"><span style="font-family:&#34;Arial&#34;,sans-serif"><span style="color:black">We offer a range of other computer courses you may like to join.</span></span></span></span></span></p>

<p><span style="font-size:16px">No</span></p>

<p><span style="font-size:12.0pt"><span style="font-family:&#34;Arial&#34;,sans-serif">There will be no work set between sessions, but learners are encouraged to practice at home.</span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">We recommend you have a have a pen and notepad to take notes in the session.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="background-color:white"><span style="font-family:&#34;Arial&#34;,sans-serif"><span style="color:black">The tutor will provide direct instructions and will offer individual support and guidance throughout the course.</span></span></span></span></span></p>

<p><span style="font-size:12.0pt"><span style="font-family:&#34;Arial&#34;,sans-serif">Our PCs at Stoke Lodge have MS Office installed for your use.</span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><strong><span style="font-family:&#34;Arial&#34;,sans-serif">Course Cancellations by Us</span></strong></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           If we cancel your course, your fees will be refunded in full.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           We cannot reimburse the cost of any materials you may have purchased.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><strong><span style="font-family:&#34;Arial&#34;,sans-serif">Cancellations by You</span></strong></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           If you cancel 7 days or more before the course start date: Refund issued minus a 20% administration fee.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           If you cancel less than 7 days before the start date or after the course has started: No refund will be issued.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><strong><span style="font-family:&#34;Arial&#34;,sans-serif">Transfers</span></strong></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           Transfers must be requested at least 7 days before the course start date.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           A 10% transfer fee applies.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           Transfers due to our cancellation of your original course are free of charge.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><strong><span style="font-family:&#34;Arial&#34;,sans-serif">Illness and Absence</span></strong></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           No refunds are available for non-attendance due to sickness or ill health.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><strong><span style="font-family:&#34;Arial&#34;,sans-serif">How Refunds Are Issued</span></strong></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           Refunds are returned via the original payment method:</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           Booked online or by phone - Refund to the card used.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           Paid in person at Stoke Lodge - Please bring your payment card to the office.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><strong><span style="font-family:&#34;Arial&#34;,sans-serif">Online Course Access</span></strong></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           Learners are responsible for ensuring they have suitable internet access and equipment before the course begins.</span></span></span></p>

<p><span style="font-size:12pt"><span style="font-family:&#34;Times New Roman&#34;,serif"><span style="font-family:&#34;Arial&#34;,sans-serif">•           No refunds will be issued due to technical issues with a learner’s own internet or computer.</span></span></span></p>