BTEC Award in Principles of Customer Service

<p>On this short, introductory course, you will learn why customer service is important to any business. It will provide you with the knowledge and attitudes required for working in a customer service environment. You will then be able to make an informed decision about working in this sector. This course is also suitable (and highly recommended) for those thinking of starting their own business. This course is an intensive course which enables you to complete it quickly. This is an advantage when seeking employment or starting your own business. There is no exam – your progress is assessed by means of a portfolio of evidence. </p>

<p>By the end of the course you will be able to: Explain the importance of good customer service to any organisation State the relationship between customer expectations and customer satisfaction State what is meant by the “service offer” of a business Describe how staff are organised to ensure good customer service Explain health and safety regulations and key legislation relating to customer service Explain how to work in a customer service role</p>

<p>No prior knowledge, understanding, skills or qualifications are required for learners to register for this qualification. This course is also suitable (and highly recommended) for those thinking of starting their own business</p>

<p>Your tutor will discuss requirements on the course induction day that will be advised when you enrol. However we do recommend bringing a personal USB stick on which to save your work.</p>

<p>Learning will take place in a classroom situation. You will work individually or as part of a group, depending on requirements of the task. Visual aids, discussion, debates and practical tasks will be used throughout the programme.</p>

<p>You will be supported by a tutor in a classroom and will need to do some independent work for homework. The qualification will be assessed by means of a portfolio of evidence. You will be provided with support for the duration of the course.</p>

<p>There are no additional costs.</p>

<p>On satisfactorily completing all learning tasks and submission of a portfolio of evidence, you will receive a BTEC Level 1 Award in Principles of Customer Service.</p>

<p>Pearson Edexcel Level 1 Certificate in Principles of Customer Service</p>

<p>Pearson Edexcel Level 1 Introductory Certificate in Business </p>

<p>If you are interested in this course then please enquire via email or telephone using the contact details below. This course is free to jobseekers or those on low incomes subject to eligibility criteria. You will need to book a slot on the Job Club so we can check your benefits/income status. There is also an option to pay for this course, please enquire for pricing. For queries please contact us on Email: <a href="mailto:community.learning@bracknell-forest.gov.uk">community.learning@bracknell-forest.gov.uk</a> Tel: 01344 354220</p>