BTEC Award in Principles of Customer Service Taster Session

<p>This short session will provide an overview of what the qualification Edexcel BTEC Level 1 Award/Certificate in Principles of Customer Service entails. It will provide an opportunity to ask questions about how the course is run and if it suits your needs and aspirations. The session will allow you to understand what working in the customer service environment is like and what the underlying principles of customer service are. You will also get information about what is needed to obtain the qualification. This is also a useful session for those who are thinking of starting their own business to gain an understanding of how the above course can help in this regard. There are different units (modules) for the Award Qualification and Certificate Qualification. This will be explained at the session. </p>

<p>By the end of the course you will be able to: Explain why customer service is important to any business Explain what the qualification entails Decide whether the course is suitable for your needs and/or aspirations</p>

<p>This course is suitable for anyone who has an interest in finding out more about what customer service is and the job opportunities that require good customer service skills. It is suitable for anyone already working in customer service who wants to gain a qualification, those looking for work in a customer service environment, or those wanting to start their own business. No previous experience is required.</p>

<p>Pen and paper to make notes.</p>

<p>This session is a presentation by the Tutor about working in customer service and how the qualification can help in this regard. You will learn through discussion and asking questions.</p>

<p>Observation by Tutor. Question and answer session.</p>

<p>There are no additional costs.</p>

<p>This taster session will potentially lead to enrolling onto the qualification course.</p>

<p>Edexcel BTEC Level 1 Award/Certifcate in Principles of Customer Service</p>

<p>This course is available but you cannot enrol online. Please contact us on Email: <a href="mailto:community.learning@bracknell-forest.gov.uk">community.learning@bracknell-forest.gov.uk</a> Tel: 01344 354220</p>